Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
When his daughter stepped on to a plane to Kenya and waved goodbye, the King was too British to tell her he was dying.
The film The Crown takes us back to 1952, when 25-year-old Princess Elizabeth was asked to carry out a Commonwealth tour with Prince Philip for the ailing George VI. She escaped Buckingham Palace for Treetops, a rustic treehouse in the Aberdare forest of Kenya.
Her stay had its dramas, with wild animals sometimes on the rampage below her room and the Princess filmed it, agape at waterbuck goring a rival to death and rhino charging each other.
When Elizabeth was told it was time to come in for tea, she asked to take it on the balcony, saying: 'I don't want to miss one moment of this.' The next morning, she said she'd had such a good time in Kenya that she couldn't wait for her father to visit. In The Crown, she is seen writing a letter to the King requesting that she and Philip live in Cyprus like a normal husband and wife. Then Palace aides track her down to her remote location to tell her that the King has died and that she was now Queen.
Personally I'd have stayed in the tree-house and pulled up the ladder with me.
I set out in the couple's footsteps. Kenya's safari parks still bring British visitors the same blast of friendliness and fresh air, and floating above the green Aberdare, Treetops still looks like a giant bird hide on stilts.
The original shack was commissioned by war hero Eric Walker, who had it built to satisfy his aristocratic wife's desire to have a treehouse like Peter Pan's hideout.
The original treehouse was burned down during the Mau Mau crisis in1954 and the present version has showers and a ramp. But it is very much a tree-house; my gin rested on a giant twig thrusting through the bar's polished wooden floor.
It floats above a watering hole - directly below my room. As the sun dropped, I was unpacking when I saw grey shapes just a few feet below. Dozens of elephants were in a row, drinking. The mums were hiding a baby elephant so small it could probably ride in my car.
As I ran downstairs to get even closer, I passed a huge skull. An elderly regular who died last year, said a guide - it's not impossible he was one of the youngsters putting on a show for the Queen all those years ago.
'When he died the other elephants came to mourn,' the guide said.
'Elephants always do. If they're his relatives, they stand facing away from him, their backs just touching him. For half an hour they stand in silence, then they leave.'
We saw buffalo, warthogs, giant forest hogs and colobus monkeys. The baboons, I suspect, were barred from the animals' pub, so they broke in through the fence.
Amos Ndegwa, 64, is a seasoned Treetops guide, carrying a 100-year-old Winchester rifle that guarded the Queen in 1952. He took us up hills with runways of bare red earth from the top to the bottom. 'The elephants make the tracks,' said Amos. 'They like to sit on their backside and slide down for fun.'
After Treetops, we headed south to Nairobi. At the five-star Sarova Stanley hotel, there's a photo of the Queen and Philip's lunch there with the white-glove set.
The Stanley is named after the man who tracked down explorer Dr Livingstone. Ernest Hemingway sat where I sat in the Stanley's Thorn Tree cafe, writing The Snows Of Kilimanjaro. 'I never knew of a morning in Africa when I woke up that I was not happy,' he also wrote.
I spent Sunday at Ngong racecourse, where Princess Anne once came to watch the turf fly. Princess Margaret was another Royal to visit this area and she headed for the anything-goes Kenyan coastal town of Mombasa.
I did too and stayed at the Serena Beach hotel, with its fabulous lobby where Moorish chandeliers refract the sun under a sweeping 25ft ceiling. On the beach, blue lizards sunbathed.
We dined in the Jahazi Grill, listening to the night animals. The following day I walked along the beach to watch seabirds and enjoy a drink in the Moonshine bar. I had a daiquiri served in a pineapple. The Dawa (the Swahili word for medicine) featured local honey with vodka.
On my last day I woke to the dawn chorus. It starts in the haze with birds, then other animals join in until it's a wall of sound. I was right back in the animal kingdom.
First published in the Mail Online - October 2018
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements