Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Australia's largest state, now with daily non-stop flights, offers a mix of nature and coastal experiences, including World Heritage-listed national parks, swimming with dolphins and even the country's whitest beach.
Western Australia truly is a state full of record-breaking wonders - and we're not just talking about wide open spaces in the wide blue yonder. The astonishing statistics start right in the middle of the state's capital city of Perth.
Kings Park and Botanic Gardens, on Mount Eliza, is one of the largest inner-city parks in the world - at more than 988 acres it's larger than New York's Central Park. Showcasing some of the world’s most rare flora, here you will find towering trees, natural bushland, lakes, grand lookouts and sculpted botanical gardens.
The Bungle Bungle Range in the World Heritage listed Purnululu National Park, in the Kimberley region in the far north of the state, is unique and has been many millions of years in the making. The range is by far the most outstanding example of cone karst in sandstone - this is where quartz sandstone has been eroded over a period of 20-million years into a series of beehive-shaped towers or cones. Flying over or camping in the range is an exhilarating experience.
Now heading for the state's north-west coast, Ningaloo Reef is one of the best places in the world for swimming with the largest fish in the sea, the gentle whale shark which grows up to 52 feet long. Ningaloo is one of very few regions in the world where Whale Sharks gather regularly in coastal waters and are easily accessible to visitors.
On this coast is Monkey Mia, renowned for its amazing wildlife ritual, where dolphins come close to the shore every day to the delight of visitors. It's one of the best and most reliable places for dolphin interaction in the world – the dolphins visit almost daily, not just seasonally, and have been carrying out the ritual for 50 years.
The vibrant port city of Fremantle boasts the world's best-preserved example of a 19th century port streetscape, with its heritage buildings and a fascinating maritime and convict history. Here you can soak up the laid-back ambience, chill-out in a street café, enjoy fish and chips fresh off the boat at Fishing Boat Harbour; or enjoy a cleansing pale ale at an award-winning micro-brewery.
Margaret River Wine Region is the only wine area in Australia where you can experience stunning beaches, tall-timber forests, premium wineries, world-class surfing and caves all in the one place.
The Valley of the Giants Tree Top Walk, 10 minutes north of Walpole on the state's south coast, is the first walk trail of its kind in the world. At 600-metres long and 40-metres above ground, it has been specially designed to minimise impact on the forest. Walking amongst the tall forest trees is a breathtaking experience.
Near Esperance, also on the south coast, Lucky Bay is Australia’s whitest beach and rated one of Australia’s best, with clear turquoise water and perfect swimming conditions.
The Pinnacles is regarded as one of Australia’s most spectacularly unusual landscapes. You can walk amongst these incredible limestone spires that rise eerily out of the sand, some several metres tall. It’s the only place in Australia like it.
Karijini National Park is home to some of the oldest rock formations in the world, dating back four billion years. It's one of Australia's largest and most stunning national parks, with amazing gorges and waterfalls.
Western Australia has one of the longest whale-watching seasons in the world, running from June until December and stretching the length of its coast. The largest population of Humpback Whales in the world migrate along the pristine waters of the Kimberley coast, using the area as a breeding and calving ground. In many places you can see whales from shore, or join one of the many whale-watching tours.
Rottnest Island boasts some of the finest beaches and bays, as well as unique animal and plant life. A short ferry ride from Perth, Rottnest is a car-free zone and home to the world famous quokka, a marsupial found only in this extraordinary state.
First published in the Mail Online - January 2020
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