Your calls always answered within 5 rings.
Excellent customer service. Everything went to plan with no problems. I will be back
As usual with DialAFlight everything was excellent
Big thank you to your team who got us home after our first flight of three was cancelled - special thanks to Tristan, Stan and Corrine who went above and beyond.
Connie is brilliant - I recommend her to everyone who travels!
The service we received was excellent, as it's been on each occasion we have used your services. The flights were exactly what we required and the suggestion to make a stop over to get the best price worked out really well. We'll use your services again next time we're making a trip abroad.
Excellent service DialAFlight, thank you very much.
Everything worked out well. No problems at all.
My flight back was cancelled but I was able to ring a 24/7 number where the advisor was very helpful and did her best to get me on the next available flight. Unfortunately, this wasn’t possible as I had already checked in and Qatar Airways wouldn’t let her change it.
Always helpful with quick responses
A truly personal service, you feel like you are being assisted by a friend
Dale was brilliant
I received the usual high quality service from Amy Hibbert that I have been used to over more than 20 years of using DialAFlight
So helpful, efficient but friendly at the same time
DialAFlight says what it does and does what it says. Having used DialAFlight for a number of years, we have had peace of mind knowing that if there is ever a problem they are at the end of a telephone line to help from anywhere in the world.
Many thanks to Raphael in particular, but to the whole team. You helped us out of a very difficult situation and took all the worries away so that we had a stress free and very enjoyable trip. Can't thank you enough.
Exceptional flight with outstanding service and lovely staff. Will book again very soon. And you found us the best deal!
Excellent communication from DialAFlight staff - thanks Harvey.
I've booked with DialAFlight multiple times and have always been very happy dealing with them and getting the best dates and times to suit my requirements. They are always friendly and answer the phone very quickly with no annoying pre recorded messages or push button navigating. They are reliable and you can always phone again to check any concerns.
Deborah was absolutely amazing with her help when I needed flight changes in Dubai due to the flooding. I wouldn’t have got back to the UK so quickly without her.
Becky was my link for the holiday of a lifetime. She did an excellent job of keeping me updated and although we didn’t have to call on her for help it was a big reassurance that someone was there at the end of the phone.
Thank you to Daryll and his team at DialAFlight who allowed me to travel with complete peace of mind!
All the flights were really good. However coming back home from Auckland to Shanghai, I wish I’d been made aware that my suitcase would need to be collected at Shanghai and then rechecked in. It wasn’t a pleasant or particularly easy experience. Anyway it all worked in the end.
You are not to blame for the poor service I received on my business class flights from LHR to AKL via Dubai but I will not be booking Emirates in the future
No issues from your end but Dubai airport and Emirates were very poor as far as communication went during our six and a half hour delay.
Great friendly service. Makes life so much easier using them. They find you exactly want you want in a matter of minutes whereas in the past it's taken me hours
Great service and prompt attention
Great service as usual. Excellent phone pick up, good prices and wonderful advice about which airlines, stopovers and timings.
Zoe always delivers.
Annabelle C is amazing and I'd book again with her!
Lloyd was very helpful at all times
It’s raining and suddenly my terrace is flooded with sound - heavy droplets drum down, frogs chatter, birds hiss and cicadas chant in chorus. A high-pitched wail from some jungle creature pierces the sultry, twilight air and halts my swim. Peering over the edge of the infinity pool into the waterfall and jungle below, I feel like I'm living an episode of Planet Earth.
Ever bewitching, Indonesia has the power to simultaneously arrest every sense. I'm treated to this dusk performance while taking a dip in my private plunge pool, just one of the many fabulous features of the luxurious treehouse-style suites at Four Seasons Resort Bali At Sayan in Ubud.
From an unassuming entrance on a dusty street, guests travel along a road flanked by treetops oblivious to the Bond-style lair that lies beneath the canopy. The main building has been designed to resemble a huge rice bowl laden with unexpected surprises on each level – Jati bar, Ayung Terrace restaurant and a spa all overlook the lush greenery present at every turn.
In harmony with its locale, the hotel offers a day in the life of a Balinese farmer experience - learning how to plant and farm a rice paddy field, followed by a traditional lunch and then a revitalising Chakra ritual.
Our friendly guide Santika leads us to the outer edges of the hotel, which spill into Ayung Valley's green paddy terraces.
After a tour of the herb garden, packed with fragrant and healing plants, we learn about ‘taksu’ a spirit said to dwell within each of us. Then it’s time to don a traditional farmer’s hat and wellies as I vigorously turn over the turf, letting the water swell over my ‘rice patch’.
Following a lunch of rice, fruits and meat, I head to a small spa overlooking the water. Frangipani suffuses the air and after completing a heath survey, I have a Manipura Chakra ritual focusing on my digestive system. I’m given ginger and honey to drink before being scrubbed with Himalayan salt and sea oil and wrapped in mud. Eventually I take an alfresco herbal bath before I’m kneaded with a soothing massage into utter relaxation.
I also try anti-gravity yoga, which involves swinging and contorting myself in a hammock. It involves a lot of time upside down and soaring through the air.
I regain my balance with a Buddhist nun who arrives to meditate with my yoga group. Although she’s only in her thirties emanates an ancient wisdom. Melodiously, she encourages us to appreciate the present, to listen to distant water trickling, chickens clucking and her singing bowl lilting across the incense-infused air. Some of my group are so moved they weep.
It’s hard to deny the island has an intoxicating energy, drenched in timeless mysticism. It’s why there are so many yoga retreats here and travellers following the trail of the cult movie Eat,Pray, Love.
I’m holidaying at both hotels on the island that Julia Roberts stayed at during filming. My contrasting, yet equally luxurious, second address is a laidback beach haven, Four Seasons Resort at Jimbaran Bay, favoured by celebrities including Nicole Kidman, Nicolas Cage and Cameron Diaz.
The dreamy retreat overlooks the bay’s enticing white sands and cerulean waters with the jade outline of Mount Agung in the misty distance.
Guests are housed in villas with private gardens and the resort is built in the style of a Balinese village. Despite there being 147 villas and nine residences, while sprawled out on a sun-lounger I feel like I have this slice of paradise all to myself.
Energetic guests can try paddle-boarding, kayaking and surfing lessons. I opt for Hatha yoga, revitalised as I meditate to a soundtrack of waves crashing against rocks.
Uluwatu monkey temple is nearby. From the lofty pinnacle of the park, you’re rewarded with breath-taking ocean panoramas. Tirta Empul temple in Tampaksiring, bustling with pilgrims, is also worth a visit.
Closer to Jimbaran is Pedang Pedang - the hidden beach of fantasies. After a climb down a winding staircase you’re confronted with a paradise expanse that stole a scene in Eat, Pray, Love.
Blessed with a cinematic backdrop, intriguing spirituality and glamorous hotels, the magic of a spa break in Bali will linger with you long after you've left.
First published in the Mail Online - July 2017
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