Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
The French Riviera was once described by Somerset Maugham as a sunny place for shady people. For its film festival, Cannes - with six five-star hotels and 24 four-star - becomes a melting pot of movie stars, wannabe exhibitionists and billionaires. Deals worth tens of millions are done during the 12-day event.
One-time Lord Chancellor Lord Brougham is seen as the founding father of Cannes. In 1834, he set out for Nice, but a cholera outbreak prevented him from travelling further and he found himself stuck in Cannes, then a small fishing village. It was love at first sight and he spent the next 30 winters there, acting as a remarkable one-man tourist board for the town. Soon aristocrats from all over Europe were flocking there.
Lord Brougham's statue overlooks the harbour, now teeming with Russian oligarchs' super-yachts. It's worth a stroll along the Jetee Albert Edouard to see the excesses on show.
The epicentre of the festival - this year's was the 68th - is Le Grand Palais, where the red-carpet premieres take place in the Grand Theatre Lumiere. The top films compete for the coveted Palme d'Or.
The festival revolves around three iconic Art Deco hotels - The Majestic on one side and The Martinez (its top suite costs £35,000 a night during the festival) and The Carlton at the other end of the promenade known as La Croisette. The Carlton featured in Hitchcock's To Catch A Thief. You do not need to be a guest to enjoy a sundowner there.
A few miles up the coast is the Hotel du Cap at Eden Roc. Stars including Brad Pitt, Leonardo DiCaprio and Clint Eastwood stay here. The Eden-Roc restaurant is perched right at the top of the Cap d'Antibes. You can dine and spot A-listers lounging by the pool without being a guest.
Just outside Cannes is seafood restaurant Tetou, facing the beach at Golfe Juan. After a long day promoting Kung Fu Panda 2, Angelina Jolie and Brad Pitt had dinner at Tetou - I hope they remembered to take cash, as it doesn't accept credit cards.
If eating at The Majestic or The Carlton is too pricey, try the restaurants around Rue du Bateguier behind the Grand Hotel (such as La Mere Besson), or relatively cheap and cheerful Italian restaurant, La Piazza, in the old harbour.
The best reasonably-priced seafood is served at Gaston et Gastounette (the second floor has tables facing the sea).
Most of the beaches on La Croisette are privately owned by hotels. But if you baulk at £24 for a sun-lounger, there's a free beach opposite The Majestic at Plage Mace and another behind the Palais, at Plage de Casino.
The winding Rue Sainte Antoine is brimming with restaurants where you don't need a reservation (the Auberge Provencale is a favourite). Walk off dinner by continuing up to the clock tower and the ruins of the floodlit Castre Castle, for the most breathtaking view of the Bay of Cannes.
Last year, Leonardo DiCaprio hosted a party in an enchanting villa in the surrounding hills. While models reclined by the pool and DiCaprio served pizza, I visited the beautiful Lerins islands, where the Man In The Iron Mask - played by DiCaprio in 1998 - was incarcerated for 11 years.
The neighbouring island of St Honorat is home to a Cistercian monastery called Lerins Abbey. It has a wonderful open-air restaurant, La Tonnelle, overlooking the sea - the grilled lobster with rosemary and onions is alone worth the pilgrimage.
Each year hundreds of people descend on Cannes hoping to be discovered, but few have been as lucky as Grace Kelly. In 1965 she arrived for the premiere of The Country Girl (for which she later won an Oscar). She was set up on a date with Prince Rainier, and within a few months the couple were married, with Kelly becoming Her Serene Highness Princess Grace of Monaco.
I wonder if anyone met their Prince Charming this year...
First published in the Daily Mail - July 2015
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