Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
There are many beautiful, majestic tombs, from the Taj Mahal in Agra, to the Pantheon in Paris, to the Valley of the Kings in Luxor, Egypt. Then there's the tomb of Fredric J. Baur.
Mr Baur was the proud inventor of the Pringles can and his ashes are buried in one in the suburban cemetery of Springfield, Cincinnati, Ohio.
The Pringles mini-mausoleum of Mr Baur (1918-2008) tells you something about his home town.
It's a quirky, diverting place. It's also a brawny, historic, sometimes handsome, deeply American city of 2.2million friendly people. What's more, it's just become super-accessible thanks to a new direct British Airways route.
The first thing a traveller should learn is that the city is divided, physically, emotionally and politically, by the grand Ohio River. On the south you're actually in Kentucky, even if it feels like you're in a suburb.
In the early 19th century, this gulf twixt Ohio and Kentucky was huge, because Kentucky was a slave state and Ohio 'free'.
Slaves would sometimes flee across the river — a drama reimagined via impassioned murals on the southshore riverside by the prettily antique iron Roebling bridge. Check out the excellent Freedom Museum. Hugely sobering, seriously moving.
Otherwise, southside is great for sightseeing — and fun. It harbours some of Cincinnati's loveliest 'burbs, like Covington, where you'll find a refurbed Victorian pleasure zone.
Called Mainstrasse, in honour of the first impoverished German migrants, it is now chocka with beer gardens, restaurants, ice cream cafes, tattoo parlours and a bar — Cedar — that does the world's most satisfying Bloody Marys, which come complete with a king prawn garnish. You're meant to have them with brunch. Some might conclude they actually are brunch.
Southside is also where you'll find the best bourbon (for which Kentucky is famous, along with bluegrass and horses).
An example is the New Riff distillery. Take a tour, sit down for a tasting and finish by filling your own bottle of the good stuff.
Then retire to a great southside hotel, like the Covington (a restored 1900s department store) and have dinner at Bouquet, a block away with its succulent wagyu meatballs and pink-perfect Maple Farm duck.
Now it's time to head north, between the soaring stadiums that oversee the river like mighty fortresses: here are the homes of the famous Cincinnati Reds in baseball and the almost-as-famous Bengals for football.
If you want an authentic Cincinnati experience, buy a ticket for a game — the entire riverfront throbs with life, laughter and excellent craft lager (the city has 50 breweries) when the teams are in town.
Chunks of central Cincinnati are your standard American downtown, but there are still multiple gems. Head to Over-the-Rhine, another historic, boozy, gritty yet up-and-coming quarter named for German migrants. It's like Shoreditch meets boho Berlin with more hot dogs and some fine boutique hotels, such as Symphony, whose name denotes the grandiose music hall next door.
Not far away you'll find Findlay, a pretty, engaging, iron-roofed Victorian food market. This is a good place to try the famous, or infamous, Cincinnati chilli, which is spaghetti covered with chilli covered with cold shreds of cheddar with added cumin, vinegar, chocolate and perhaps several frankfurters. Go on, give it a go.
Where next? If you want, after your weekend in surprising Cincinnati, you could tour the rest of America — being so central, it's an ideal base for American road trips.
Alternatively, if you desire something eccentric yet entertaining, go to the American Sign Museum — a seven-buck Uber ride from downtown. It sounds boring but it's brilliant in a pure Americana-in-neon way. And it's unique, as befits the town that buried the Pringles guy in a Pringles tin.
First published in the Daily Mail - October 2023
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