Your calls always answered within 5 rings.
Great service all the way through. Always friendly and helpful. Greg, thank you
I am always happy with the level of service received from you.
When you’re paying lots of money for first class, it’s a poor show when you can't get your first, second or third choice of food. Lots of people were complaining. British Airways should do much better
American Airines had a a delay and I lost a connecting flight but all resolved in 3 hours.
First Class service and very personalised too. Thank you
Tommy Ellis was exceptional - he was patient, kind and very helpful when trying to book a flight following my father's death. I felt I was in the best hands possible during a difficult time.
Faultless holiday
Could have reminded me initially about different seats available e.g. premium economy as well as finding the cheapest seats.
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Everything worked out beautifully. Thank you, Lee.
Excellent booking service, unfortunately BA left one of my pieces of luggage at Heathrow and I got charged to get it to my final destination 3 days later! Not impressed...
Always there when you need them. Takes the worry out of travelling. Thank you
Joey was very friendly helpful and knowledgeable
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The whole holiday was perfect - everything that was organised by youselves went like clockwork and we would certainly use you again.
I would not think twice coming back to use you guys - everything that I’ve requested was dealt with promptly and was clear in the email
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Christian and DialAFlight were very helpful and we had a great trip. Our room was not great when we got there but after 24 hours the hotel gave us a new one and after that it was fantastic. I would recommend DialAFlight any time. It’s a very personal experience and great help for anyone travelling around the world
A hassle free way to organise what was a fairly complicated trip.
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DialAFlight are perfect partners for perfect holidays. We couldn’t imagine our holiday without DialAFlight.
After many years of being a client. You just get better and better. Keep it up guys. You are the best
Love DialAFlight. Daniel is so helpful and nothing seems too much trouble for him. We always book through him and he goes out of his way to find us the best fares.
Travel manager Katie Wallis was tremendous throughout, especially when a seriously delayed flight from Grenada to Gatwick meant we missed our easyJet connection to Edinburgh. One call and we were rebooked on a later flight. I have used DialAFlight over many years and have never been let down by their great service and professionalism.
Second trip booked by Ashley and again everything was organised perfectly. Great customer service from start to finish.
The person I deal with was excellent, friendly and very efficient.
Delighted with our first trip through you - already started the ball rolling for the next one.
Another great holiday through DialAFlight. Tony was superb and a great help throughout
Clear communication from start to finish. Excellent service thank you.
All good, app great addition. Thanks Sean for fantastic service
Walking around Sandals LaSource is a strange experience. It’s not just the staff who are incredibly friendly, but guests, too. If I were to knock on my neighbours’ door and ask them to fetch me a mojito, I know they’d happily oblige. A spare toothbrush? Coming right up.
Everyone at this newly-opened Grenadian extravaganza seems blissfully, deliriously happy - from the British couple who excitedly tell me this is the tenth Sandals resort they’ve visited, to the young, amorous Americans slurping neon cocktails, who want to know all about the village in Hampshire where I was born.
So my initial exploration of the 17-acre site becomes a lengthy process.
Sandals LaSource is a new addition to this lovely spot, a country which includes the main 120 square mile island and the smaller islands of Carriacou and Petite Martinique.
It’s adults-only (no under-18s), and one of 15 Sandals resorts dotted around the Caribbean.
Grenada is a ten-hour flight from London and the resort is a five-minute drive from the airport, on the south-western tip of the island, specifically a beautiful stretch of sand known as Pink Gin beach. For this reason, I’ve packed my ear plugs, but not once do I hear an aircraft.
There are 225 rooms and suites. Some have pools on the balconies, and there are butler suites. Guests are given mobile phones with which they can contact their butlers.
I might not have a suite, but I’m hardly roughing it. My room, in the seafront Italian Village area, has a marble bathtub on the balcony.
Waterskiing, kayaking, snorkelling and scuba trips all come gratis, and, for a small charge, there are excursions outside the resort.
I opt for river tubing and spend the day floating lazily along a river lined by thick, jungle-like foliage, my progress impeded only by clusters of rocks. With a quick shove from our guides, we pop free like corks.
Halfway along, we enter a deep lagoon and jump off a ledge into the clear water.
On the way back to the resort, we stop by Grand Anse beach, near the capital of St George’s. Although one of the island’s most beautiful beaches, it’s surprisingly quiet, with just a few locals occupying the deckchairs.
We have a quick look around the knick-knack-filled stalls then head to St George’s itself, home to the cruise ship terminal and a souvenir-filled shopping centre clearly aimed at passengers on a mad dash ashore.
The spice market in St George’s Square is a fragrant alternative, and the piles of nutmeg, cloves and lemongrass remind us why Grenada is known as the spice island.
The next day I opt for an island tour. One of Grenada’s darker periods was the coup-within-a-coup which resulted in the killing of Prime Minister Maurice Bishop on October 19, 1983. We visit the fort where he died. Bishop was executed by the People’s Revolutionary Army of Grenada, led by General Hudson Austin.
On October 25, U.S. marines invaded on the orders of President Reagan. As we now know, he had to use all his charm to appease Mrs Thatcher, who, despite Grenada being part of the Commonwealth, was kept in the dark about the operation.
U.S. forces took control of the island within three days. Austin was arrested and an Interim Advisory Council reinstated the 1974 constitution. Elections were held in 1984 and Herbert A. Blaize became Grenada’s new PM.
Bullet holes pockmarking the walls of Fort George are the only chilling reminder of this era.
Sandals is brilliant for people-watching because of its diverse clientele. Some of the most interesting evenings are spent in the open-plan Living Room bar with its dance floor and themed music nights.
A guest tells me that Sandals resorts bring out the romantic side in everyone, whether they’re 18 or 80, but I can’t help thinking that the free alcohol also plays a part.
Sandals guests refer to staff members as if they were old friends. The more hardcore fans wear their Sandals T-shirts like badges of honour.
There are nine restaurants. I develop a penchant for eggs benedict at Le Jardinier, where I appear to be the only person not chasing down my breakfast with champagne.
Another favourite is Butch’s Chophouse, a steakhouse named after Sandals’ chairman, Jamaican-born Gordon ‘Butch’ Stewart.
In the afternoons, I offset the threat of obesity by visiting the gym (Sandals guests party hard, but they work out hard too).
When I’m feeling less energetic, I sign up for a round of bocce ball (an Italian boules-type game) and play board games at the swim-up bar.
On my final day, I head to Le Jardinier - and toast Sandals LaSource with a pre-9am glass of champers.
First published in the Mail Online - February 2015
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