Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
It had been a long time since I had the chance to visit St Lucia and I was looking forward to it. Happily, I wasn't disappointed. It was my annual break - the one I take following the final of Strictly Come Dancing and before the start of the Strictly tour.
St Lucia is one of the Caribbean's loveliest islands. It's very lush, with much of it covered in rainforest, home to rare plants and animals including the delightfully named whistling frog and the wonderful St Lucia parrot.
What attracted me to The BodyHoliday resort was that there are so many things you can do - a variety of activities are offered by the hotel, with a daily programme of complimentary body treatments in the Wellness Centre and an unbelievable array of sports, all set in gorgeous scenery.
There are also excursions you can take from the island - to St Vincent, for example, or you can take a catamaran cruise to the Grenadines, which is fantastic. I did both on a previous visit and loved them.
I'd also enjoyed a trip to St Lucia's La Soufriere volcano, all sulphurous smells and primeval jungle - it felt like a scene from Jurassic Park.
This time I was looking to recharge the Tonioli batteries. I like my annual break to include brief outings, lots of good things to eat, some exercise and a couple of books.
For a start, the hotel's location was perfect: it is in a stunning spot, near to where they filmed the movie Dr Dolittle with Rex Harrison.
St Lucia has become very fashionable in recent years and The BodyHoliday resort is one of the Caribbean's leading all-inclusive spa resorts.
But the big surprise is that the resort is such good value. It's unbelievable what visitors get for their money. What makes it even more attractive for me is that it's largely an adults only place: we all love children, but sometimes you need a break from them.
Unusually for me on holiday, this time I kept fairly busy - going to the gym regularly, enticed by the prospect of classes in zumba, aerobics, yoga, spinning and the services of a personal trainer. Fitness--wise, you name it and they have it here. And it's all free of charge.
One of the big events at the resort this year is Jive June. It's being held from May 29 to June 26 and will introduce guests to the Cuban cha-ch-cha and salsa, the fiery Argentine tango, the Caribbean merengue, American jive and the energetic Colombian zumba - a whole month devoted to dance.
The resort says it is hoping to inspire more people to take up this amazing exercise and have some fun. There will be 19 daytime dance--fitness classes during the week plus three themed dance evenings led by guest presenters - Latin Night, Step By Step Dance Party, and Rock 'N' Roll Night - as well as a weekly zumba party and beach party.
But while there are lots of organised events, all free of charge, you don't have to join in. You can just relax in the sun and have lots of treatments.
I had an amazing four-hand Ayurvedic massage, which was beyond belief. I also enjoyed an oxygen facial, aromatherapy, and a foot and hand massage.
I spent 12 days at the resort but the time went by in a flash. Having been to the Indian Ocean a number of times recently, it was interesting to see how the Caribbean compared with a destination such as the Maldives.
While I love the Maldives - I don't think there is anything there like this. It is a completely different type of vacation: relaxation mixed with the feelgood factor you get from exercise and different therapies.
You could eat healthily at every meal, but you didn't have to - there are five restaurants and you can choose from a very wide range of good pasta dishes if you want to. I don't have lots of carbs very often, you know, because my body is a temple!
I'm very toned but I don't totally exclude carbs - I had a couple of pizzas there, which were lovely. But most of the time, when I'm away in the heat I eat grilled fish and salads. That's all I want.
They also have the most amazing juice bar. I used to have a daily ginger, turmeric and carrot juice, but you can have any combination you want.
And my holiday reading? Robert Harris's Dictator, the concluding volume of his Cicero trilogy. It's brilliant and I also gave a 'Ten' to the latest J.K. Rowling/Robert Galbraith thriller Career Of Evil, which was very good indeed - and a 'Ten' to the BodyHoliday resort, of course.
First published in the Mail on Sunday - May 2016
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